The Three Dimensions of Inclusive Design

Jutta Treviranus has developed a ” a guiding framework for inclusive design, suitable for a digitally transformed and increasingly connected context. ”

The three dimensions of the framework are:

1. Recognize, respect, and design for human uniqueness and variability.

2. Use inclusive, open & transparent processes, and co-design with people who have a diversity of perspectives, including people that can’t use or have difficulty using the current designs.

3. Realize that you are designing in a complex adaptive system.

The three blogs about ‘The Three Dimensions of Inclusive Design’  were published in March, April and May 2018 and encourage us to think very seriously about how we can make everything we do in our digital world more accessible and inclusive. In her final blog Jutta says:

Including difference is how we evolve as a human society. Inclusive design is about far more than addressing disability. But disability has been called our last frontier. It is the human difference that our social structures have not yet integrated. This is paradoxical because disability is a potential state we can all find ourselves in. If we reject and exclude individuals who experience disabilities, we reject and exclude our future selves and our loved ones.

Jutta Treviranus
Director, Inclusive Design Research Centre, OCAD University

Dr John Gilligan from the Technical University of Dublin  sent me a link to on of Jutta’s tweets about AI and Inclusion. We are just beginning to explore in more depth where the gaps are when thinking about AI and inclusion and how this impacts in both positive and negative ways on at least 20% of the world’s population.

Will AI combined with Inclusive Design make Digital Accessibility mainstream in 2019?

Isabelle Roughol published an article on Linkedin on December 11th, 2018 titled “50 Big Ideas for 2019: What to watch in the year ahead” and number six on the list was “Inclusive design will go mainstream“. She wrote:

“A growing awareness among professionals and advances in artificial intelligence are transforming inclusive design, says Satya Nadella, CEO of Microsoft (LinkedIn’s parent company). “We used to call it assistive technologies and it used to be a checklist of things you did after the product was built,” he says. Now it’s “about taking this way upstream into the design process. What if we said upfront we want a design for people of different abilities to fully participate?” He points to the new Xbox adaptive controller, where even the packaging was designed to be accessible, or new AI that helps people with dyslexia read and comprehend written text.”


Microsoft’s CEO Satya Nadella on Inclusive Design, AI and Digital Accessibility . (This video is also available on YouTube)

“This notion of inclusive design and the breakthroughs in AI, the combination of these two, the juxtaposition of these two in building the next wave of products is probably going to be what we are going to see in a much more mainstream way” Microsoft CEO Satya Nadella